Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, submit verify purchase requests, submit reward claims, or contact us. This may include:

• Account information: Name, email address, and authentication credentials
• Claim evidence: Screenshots, documents, and other files you upload to support verify purchase or reward claim submissions
• Reward request information: Details necessary to review and fulfill account reward claims
• Usage data: Information about how you interact with the Platform, including pages visited, features used, and actions taken
• Device information: Browser type, operating system, IP address, and device identifiers

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Process verify purchase submissions and reward claim requests
• Manage your account and communicate with you about your activity
• Detect, prevent, and address fraud, abuse, or security issues
• Send you updates, newsletters, and marketing communications (with your consent)
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Authentication providers: We use Stack Auth for account authentication. Your login credentials and authentication data are processed through their service.
• Service providers: We may share information with third-party service providers who assist us in operating the Platform, such as hosting, analytics, and customer support.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on the Platform. These include:

• Essential cookies: Required for the Platform to function properly, including authentication and session management
• Preference cookies: Remember your settings and preferences, such as theme selection
• Analytics cookies: Help us understand how users interact with the Platform so we can improve it

You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of the Platform.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information after account closure for legitimate business purposes, including:

• Maintaining transaction records for financial operations
• Complying with legal and regulatory obligations
• Resolving disputes and enforcing our agreements
• Preventing fraud and abuse

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at the email address below.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Claim evidence and reward metadata are treated as sensitive data with additional access controls.

8. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Platform and updating the “Last updated” date. Your continued use of the Platform after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@propgame.com.